Hiver REVIEW Help Desk Software

hiver

Source: Hiver

What is Hiver?

Hiver enables businesses to manage their shared mailboxes straight from a Gmail account, transforming Gmail into a fully functional help desk platform. With Hiver, you can perform a plethora of functions including customer support, sales, task management, and HR management using a Gmail account.

The software turns Gmail into your comprehensive business management solution where you can provide support to your customers, manage and boost your sales, monitor your operations, and hire professionals without having to purchase or create from scratch an expensive platform.

You basically share your Gmail labels with your team members directly to their Gmail accounts. Whenever you receive a sales query or a support request, you can share it with your team and assign it to your most qualified agent without any hitch.

 

Overview of Hiver Benefits

Hiver provides companies with a tool that makes collaboration simple and powerful without having them shell out tons of money for a an out of the box software or a custom system. With just a Gmail account, companies can perform top class customer support, manage and run their daily operations, hire teams and individuals and manage tasks right from the familiar interface of their Gmail inbox.

With Hiver, you can access and manage shared inboxes from a simple Gmail account. Managing your emails and sending them to your team members for the appropriate actions is quick and easy. From your shared inbox, you can instantly view all your emails, assign tasks to your team members, monitor their progress, and mark the emails done once they are resolved.

Communication and collaboration speeds up the delivery of customer service as Hiver allows users to write notes on email conversations. With shared notes, team members can provide ideas, suggestions, and additional details to help employees accomplish their tasks effectively and easily. You can also speed up things with reusable email templates that you can also share with the rest of your teams. Write them once and they are good to go for reuse.

With Hiver, users can share their contact groups and any changes made to the contact profiles are instantly reflected within seconds. Users can also share templates, schedule their emails as well as set reminders for emails to show up on a later date.

 

Overview of Hiver Features

  • Collaborative inbox for teams
  • Shared Mailboxes
  • Saas helpdesk software
  • Email Delegation for Gmail
  • Share Emails in Gmail
  • Shared Gmail Labels
  • Email notes for Gmail
  • Email reminders and snooze

 

How Much Does Hiver Cost?

Hiver Pricing Plans For Enterpises & Small Business:

Hiver offers three SMB and enterprise pricing plans, including a free one for small teams up to 3 users. Give the details a look, and select your plan:

Free

  • Up to 3 users
  • Basic Email Productivity and Collaboration

Starter – $7/user/month (annual billing) or $8/month (monthly billing)

  • Up to 10 Users
  • Shared Mailboxes for Gmail
  • Shared Gmail Labels
  • Email Snooze
  • Templates and Notes for Small Teams

Plus – $12/user/month (annual billing) or $14/month (monthly billing)

  • Up to 50 users
  • All Starter features
  • Collision Detection
  • Powerful access controls
  • Reporting

Custom – Enterprise Pricing

  • More than 50 users

 

Video

 

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT

 

Find out more at Hiver Right now

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